Upon learning that the woman had an allergy, crew members were concerned that the woman would have an allergic reaction.
A Southwest passenger was forcibly removed from a flight on Tuesday, after refusing to leave the plane despite life threatening allergies.
The passengers were aboard the plane, flying from Baltimore to Los Angeles when transportation officers boarded to speak with a woman in the back of the plane.
Apparently, the woman had a deadly dog allergy and wanted the two dogs that were aboard the plane removed. One of the dogs was a service dog, and the other was a pet.
Southwest officials told the woman that due to policy they could not remove the paying passengers or their dogs. The woman expressed her wish to stay on the flight, sparking the mishap.
Upon learning that the woman had an allergy, crew members were concerned that the woman would have an allergic reaction and the plane would need to be diverted. According to Southwest policy, any passenger may be denied if they report a life-threatening allergic reaction and cannot travel safely with an animal aboard the aircraft.
The woman in question was unable to provide a medical certificate stating that she was able to travel with the dogs, and was then asked to leave the plane.
The woman refused.
“Everything was very quiet up until a decision was made that this woman would have to be physically removed from the plane,” said Bill Dumas, a fellow passenger. “She just put up a lot of resistance and was adamant about not being taken off the plane.”
Southwest apologized to the woman in a statement.
“We are disheartened by the way this situation unfolded and the Customer’s removal by local law enforcement officers. We publicly offer our apologies to this Customer for her experience and we will be contacting her directly to address her concerns. Southwest Airlines was built on Customer Service, and it is always our goal for all Customers to have a positive experience,” Southwest’s statement read.
According to Dumas, most of the other passengers ultimately stood by the crew’s decision to remove her.
“It was a no-win situation for sure,” he said.
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