United said it paid for the couple's hotel and rebooked them for a flight the next morning.
United Airlines has made headlines once again, and for reasons the airline likely doesn’t want.
On Saturday, a couple traveling from Houston, Tex., to Costa Rica was removed from a flight after a seating scuffle, Reuters reported.
As the couple — Michael Hohl and Amber Maxwell — told it, they had attempted to upgrade their seats after they had boarded the plane and found a passenger sleeping in their seats. The couple was the last to board.
When they attempted to move closer to the front, Hohl said that the United crew rejected their request to purchase upgraded seats and told them to go back to their original seats.
This was not possible, and as such, the couple was escorted off the plane.
The problem? Hohl and Maxwell were on their way to their own wedding.
According to a United statement, Hohl and Maxwell “repeatedly attempted to sit in upgraded seating which they did not purchase and they would not follow crew instructions to return to their assigned seats. They were asked to leave the plane by our staff and complied.”
Howl recounted the sequence of events a bit differently, telling Houston news outlet KHOU, “We thought not a big deal, it’s not like we are trying to jump up into a first-class seat. We were simply in an economy row a few rows above our economy seat.”
This debacle comes just a week after United’s violent removal of 69-year-old Dr. David Dao from a Louisville, Ky.-bound plane. Shares in the airline have dropped four percent within the past week, according to Reuters, even though the airline has updated its policy to ensure that it will no longer kick passengers off planes to seat its crew.
Hate taking planes these days? Check out these photos from the golden age of air travel.